Privacy Policy for Forgepoint Solutions

Forgepoint Solutions ("we," "our," or "us") is committed to protecting the privacy and security of the personal data we collect and process in connection with the consulting services we provide, which include custom software development, IT infrastructure optimization, cloud migration strategies, data analytics implementation, cybersecurity audits and solutions, digital transformation consulting, project management, and technical training and workshops. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with our online platform or engage with our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identifiable Information (PII) you provide directly to us: This includes information such as your name, job title, company name, email address, phone number, physical address, and any other information you voluntarily provide during interactions with us (e.g., when contacting us through our online platform, requesting services, or participating in surveys).
• Information collected automatically: When you visit our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how users interact with our platform and improve its functionality.
• Information from other sources: We may receive information about you from third-party sources, such as business partners, public databases, or analytics providers, consistent with applicable laws.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to deliver our technical consulting services and maintain our business operations, including:

• To provide, operate, and maintain our consulting services;
• To communicate with you, including responding to inquiries, providing updates on projects, and sending service-related notifications;
• To process transactions and manage client accounts;
• To improve our online platform and service offerings through analysis of usage patterns;
• To perform internal operations, such as data analysis, troubleshooting, and research;
• To detect, prevent, and address technical issues or illegal activities;
• To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you (e.g., to deliver our consulting services);
• You have given us explicit permission to do so;
• The processing is in our legitimate interests and it's not overridden by your rights;
• To comply with the law.

4. Disclosure of Your Information

We do not sell your personal data. We may share your information with third parties in the following circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, analytics, data storage, and IT infrastructure support. These providers are obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the purpose of its processing.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where Forgepoint Solutions relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. We implement appropriate safeguards to ensure your data remains protected when transferred internationally.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Forgepoint Solutions

7890 Elmwood Drive, Suite 200,

Austin, TX, 78704, USA

This Privacy Policy was last updated on 24 May 2024.